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Innkeeper

Hotel property management system for small hotels, inns and B&Bs

Every booking in one calendar, every channel in sync, direct bookings with no commission. Priced per property by room count.

Try the live demo
Today at your property
Rooms
Arriving from Booking.com Channels updated Room 4 ready for check-in

  • No setup fee
  • No commission on direct bookings
  • Your guest data stays yours

One booking, five places to update. Or one booking, one place.

A small property usually runs on a paper diary, a spreadsheet, the Booking.com extranet, the Airbnb app and a separate invoicing tool. Innkeeper is the hotel PMS that replaces all five with one calendar.

Overbookings

Before: availability is changed by hand on three sites, and one late update puts two guests in the same room.

After: a booking from any channel closes the dates everywhere else within moments, so the room is sold once.

Commission

Before: guests who wanted to book direct send an email, wait for a reply and end up booking through an OTA that keeps a commission.

After: your own booking engine takes the reservation and the deposit on your website. Innkeeper charges no commission on it.

Invoices

Before: the invoice is typed again in a separate tool, with the nights, the rate and the taxes copied by hand.

After: the invoice is built from the reservation folio with the tax lines already in place, ready to print or send as a PDF.

How a hotel PMS works, told through one booking

Follow a single reservation from the moment it arrives to the moment it is paid. Every step happens in the same system.

/ 05
01

Booking arrives

Booking.com4471-2093
A. MoreauArriving from Booking.com
Double3 nights
2 guests$360

A guest books a Double for three nights on Booking.com. The reservation lands on the tape chart with the guest profile attached.

Hotel reservation software
02

Channels close

Room 23 nights
Expedia
Airbnb
Google
Direct

The same nights close on Expedia, Airbnb, Google and your own website, so nobody can sell that room twice.

Channel manager software
03

Guest checks in

Arriving today3
A. MoreauRoom 2Arriving today
R. PatelRoom 4Arriving today
S. TanakaRoom 7Arriving today

The front desk sees today's arrivals, confirms the details, takes the balance and hands over the key.

Hotel front desk software
04

Room to housekeeping

Housekeeping today8 rooms
Room 2Dirty
Room 3Clean
Room 4Inspected

On departure the room turns Dirty on the housekeeping board. It gets assigned, cleaned and marked Inspected.

Hotel housekeeping software
05

Invoice issued

INV-48201A. Moreau
Nights3 x $120
Tax rate10%
Total$396.00

The folio becomes an invoice with nights, extras and tax lines, sent to the guest as a PDF.

Hotel invoicing software

Try the hotel PMS demo on an 8-room inn

A working property management system, running in your browser. No account, nothing to install. Send a booking, switch channel sync off and watch what happens.

Sample inn
Rooms
Channel

Housekeeping today

Clean
Dirty
Inspected
Arriving today

Invoice preview

Innkeeper
Nights
Rate per night
%
Total

Import an OTA confirmation email

Paste a booking confirmation email. Innkeeper reads the guest, dates, room type and total and creates the reservation.

Property size

Incoming booking

Channel sync

With sync on, a new booking closes the same nights on every channel. Turn it off, send an overlapping booking and watch the overbooking happen.

Next 14 days

Occupancy
ADR
RevPAR

Commission comparison

The same booking twice: through an OTA at your commission rate, and through your own booking engine.

%
You keep through the OTA
You keep booking direct
Difference

Run this for your own property. Create your account.

Everything a small property needs, in every plan

Reservations

A drag-and-drop tape chart for every room and every night.

Hotel reservation software

Channel manager

Availability, rates and restrictions in sync with Booking.com, Expedia, Airbnb and Google.

Channel manager software
ChannelThFrSaSuMo
Booking.com32114
Expedia32114
Airbnb32114
Google32114
Channels updated

Booking engine

Direct bookings and deposits on your own website, with no commission.

Hotel booking engine
Sep 24 to Sep 273 nights, 2 guests
Double$120
Suite$190Direct
Deposit$190

Invoicing

Folios, invoices and receipts with tax lines, exported as PDF.

Hotel invoicing software
INV-48201A. Moreau
Nights3 x $120
Tax rate10%
Total$396.00PDF

Housekeeping

A live room status board and a mobile checklist for each housekeeper.

Hotel housekeeping software
Housekeeping today8 rooms
Room 2 DoubleDirty
Room 3 DoubleClean
Room 4 TwinArriving todayInspected

Front desk

Arrivals, departures, check-in, check-out and the night audit.

Hotel front desk software
Arriving today3
A. MoreauRoom 2Arriving today
R. PatelRoom 4Arriving today
S. TanakaRoom 7Checked in

Rates

Rate plans, seasons, derived rates and AI rate suggestions.

Hotel revenue management software
Rate plansSa to Su
Double$120$138
Twin$110$126
Suite$190$219AI rate suggestion

What a hotel PMS returns: work it out with your own numbers

Enter your rooms, your average daily rate, the share of bookings that come through OTAs and the commission you pay. The calculator shows two numbers: the commission you keep by moving part of those bookings to your own booking engine, and the hours you stop spending on extranet updates by hand.

Commission kept per month

Hours saved per month

Commission kept per month = rooms x 30 x occupancy x ADR x OTA share x share moved to direct x commission rate.

Hours saved per month = minutes spent updating each extranet per booking x number of extranets x bookings per month / 60.

Bookings per month = rooms x 30 x occupancy / an average stay of 2 nights. We assume 4 minutes per extranet update.

Switching is a morning, not a project

Import your future bookings from a spreadsheet or from the CSV export of your current PMS. The Boutique plan includes an onboarding session and a data import done with you.

Staff see only what their role allows

Front desk, housekeeping and bookkeeping each get their own role, and every login is personal. Guest data is encrypted in transit and at rest, and it belongs to your property.

Hotel PMS pricing per property, by room count

About $5 per room per month. Every module in every plan.

Inn

For B&Bs, inns and guesthouses, up to 10 rooms.

$49 per month, or $490 per year

  • Reservations calendar (tape chart) with drag and drop
  • Channel sync with Booking.com, Expedia, Airbnb and Google via iCal and channel connections
  • Commission-free direct booking engine on your own website
  • Guest profiles and booking history
  • Invoices and receipts with tax lines, PDF export
  • Housekeeping board (clean, dirty, inspected)
  • 2 staff users
  • Email support

Hotel

Most popular

For independent hotels, up to 30 rooms.

$149 per month, or $1,490 per year

  • Everything in Inn, plus:
  • Two-way channel manager with rates and restrictions (min stay, closed to arrival)
  • Rate plans, seasons and derived rates
  • Online payments and deposits at booking
  • Automated guest emails (confirmation, pre-arrival, post-stay)
  • AI reply drafts for guest messages
  • Night audit and daily reports (occupancy, ADR, RevPAR)
  • Housekeeping assignments by staff with mobile checklist
  • 10 staff users with roles
  • Priority email support

Boutique

For boutique hotels with a full team, up to 80 rooms.

$499 per month, or $4,990 per year

  • Everything in Hotel, plus:
  • AI rate suggestions from occupancy and pace
  • Group bookings and allotments
  • Folio split, city tax and deposits ledger
  • Maintenance tickets linked to rooms
  • API access and webhooks
  • Unlimited staff users with custom roles
  • Audit log
  • Onboarding session and data import from your current PMS

Group

For groups of two or more properties, any size.

Custom pricing

 

Talk to sales
  • Any number of properties under one login
  • Consolidated reporting across properties
  • Single sign-on (SAML, Google Workspace, Microsoft)
  • Uptime SLA and named account manager
  • Consolidated invoicing for the group
  • Security review, DPA and custom data retention

No setup fee. No commission on direct bookings. No annual contract required. Compare every plan

Innkeeper compared with spreadsheets and enterprise hotel software

Innkeeper Spreadsheet and extranets Enterprise hotel PMS
One calendar for every channelYesNo, one calendar per siteYes
Availability synced across channelsYes, automaticallyBy hand, site by siteYes
Direct bookings on your websiteBuilt in, no commissionContact form and email threadOften a paid add-on
Invoices with tax linesBuilt from the folioSeparate tool, typed againYes
Housekeeping boardBuilt inPaper listOften a separate module
PricingPublic, per room countYour timeQuote after a sales call
SetupSelf-service import, no setup feeNoneImplementation project
Built forProperties up to 80 roomsOne person with a laptopChains and large hotels

Hotel PMS questions owners ask before switching

Do I pay commission on direct bookings?

No. Bookings made through your Innkeeper booking engine carry no commission. You pay your plan and your card processor's standard fee, nothing per booking.

Which channels does it connect?

Booking.com, Expedia, Airbnb and Google, plus any channel that offers an iCal calendar. On the Hotel plan and above the connection is two-way and carries rates and restrictions.

Can I import my current bookings?

Yes. Upload a spreadsheet or the CSV export of your current PMS and your future reservations and guest profiles are placed on the calendar. On the Boutique plan we do the import with you.

What happens if I have more rooms than my plan?

You move to the next plan at any time and the price changes from your next billing period. A 12-room inn uses the Hotel plan, a 40-room hotel uses Boutique.

Is there a contract?

No annual contract is required. Monthly plans renew each month and you can cancel before the next period.

How do yearly plans work?

You pay for 10 months and use Innkeeper for 12. The yearly plan renews once a year.

Who owns the guest data?

You do. Guest profiles and booking history belong to your property, and you can export them at any time.

Does it handle taxes on invoices?

Yes. You set your tax rates once and every invoice shows the tax lines. Boutique adds city tax and folio split.

Can my housekeeper use it on a phone?

Yes. The housekeeping board works in any phone browser, and on the Hotel plan each housekeeper gets an assigned room list with a checklist.

Is there a free version?

No. Every plan is paid, and there is a live demo on this page that you can use without an account.

All hotel PMS questions

Run your property from one calendar.

Create your account and set up your rooms, channels and rates in one place.

Sample inn Sep 24 to Oct 7 Direct