Privacy Policy

About Innkeeper

Innkeeper is an AI-driven platform dedicated to revolutionizing hotel management through automation and advanced analytics. Our tools and services are crafted to enhance efficiency and decision-making in the hospitality industry.

Scope of This Policy

This Privacy Policy applies to information we collect through our software, services, and any associated services that refer to this policy. It does not apply to information collected through other channels, such as offline or via other websites.

Information We Collect

1. Information You Provide to Us:

This includes information submitted when creating an account, configuring your services, or requesting customer support. Examples include your name, email address, phone number, job title, and the content of your communications with us.

2. Information We Collect Automatically:

When you interact with our services, we automatically collect certain information, including:

• Technical Information: IP address, browser type, device type, operating system, and Internet service provider.
• Usage Data: Details about how you use our services, including navigation paths, log files, and server logs.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to personalize your experience and analyze site usage.

3. Information from Third Parties:

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data. This helps us update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

4. Sensitive Personal Information:

We do not collect sensitive personal information such as health-related information, except where authorized by law and necessary for specific services.

How We Use Your Information

We use information collected through our services for purposes described in this policy or disclosed to you in connection with our services. For instance:

• To Provide and Manage Our Services: We use your information to operate, maintain, and provide the features and functionality of our services.
• To Improve Our Services: We use the information to understand and analyze the usage trends and preferences of our users, to improve our service, and to develop new products, services, features, and functionality.
• For Customer Support: We use your information to address technical issues, to respond to customer service requests, and to repair and improve the functionality of our services.
• For Communication: We use your information to communicate with you, including sending you updates, responding to your inquiries, and providing information about transactions.
• For Marketing: Subject to applicable legal restrictions, we may use your information to contact you with newsletters, marketing or promotional materials that may be of interest to you.

Data Sharing and Disclosure

We may share and disclose your information with the following entities for the following purposes:

• Vendors and Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform servicesfor us or on our behalf and require access to such information to do that work.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Mergers and Acquisitions: In the event that we undergo a business transition, restructuring, merger, acquisition, or sale of all or a portion of our assets, your information may be among the assets transferred.

Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and destruction. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your data.

Changes to This Privacy Policy

Our business changes constantly, and our Privacy Policy will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, you can contact us at founders@innkeeper.ai.